Workplace communication focuses on how employees exchange information and ideas. Constructive interactions help a company to grow, mature, and evolve. Studies show that workers value good communication over perks, therefore more productively establishing morale and recognition.
Since the onslaught of the pandemic, having good workplace communication is more critical than ever. Remote workers want to feel seen and heard, even if it’s only via video conferencing.
Why should a company make effective workplace communication a priority?
The answer is simple. Regardless of title, employees work better when they understand each other. If they can interact clearly and concisely, they can accomplish any company goal.
Additionally, good communication trickles out of a company’s internal functions and onto its customers. A business with a positive company culture shines like a beacon in the sea of entrepreneurship. Harvard Business Review states that there is a strong statistical link between employee well-being and customer satisfaction. Happy employees are the key to returning customers.
Steps to improve communication at work
There are several ways to improve communication within the workforce. Engaged employers should offer ongoing training and virtual teambuilders. At the same time, the employees themselves should proactively examine their skills. If everyone has a communication-first mindset, the entire company will benefit.
To begin, start by having a simple message. If working remotely, keep emails direct and to the point. When face to face, stand in a confident position, use eye contact, and pause for a response. All sides should actively listen to the other’s requests. Additionally, all sides should give their undivided attention while replying.
More so, using the correct tone helps with communication. During company interactions, one should avoid being too informal. They should take careful consideration to personalize the conversation while still focusing on business objectives.
To continue, employees should occasionally ask for performance feedback. Even if they receive constructive critiques, they can work towards overcoming them.
Lastly, to improve communication at work, one should ensure they understand the messages sent to them. In all forms of communication, it’s best to ask questions if unsure.
Are you looking for a workplace with GOOD communication?
Achieva Credit Union is hiring. We’re looking for in-branch and remote workers. View our latest job openings and help us continue our spot as Tampa Bay Times “Top Places to Work” since 2013. We strive to maintain quality workplace communication and professionalism. If teamwork is your thing, we’d love to have you apply.